Privacy Policy

Effective Date: January 20, 2026

Pro Window Repair (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website prowindowrepair.com (the “Website”) or contact us through our forms, phone number, email, or other communication methods.

By using this Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us

When you contact us or request a quote, you may provide personal information such as:

Name
Phone number
Email address
Address or service location (if provided)
Details about your window repair needs
Photos or files you submit (if applicable)

B. Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

IP address
Browser type and device information
Pages you visit and time spent on the Website
Referring website or source
General location (city/state level)

This data may be collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide estimates
Schedule appointments and provide services
Improve our Website performance and user experience
Communicate with you regarding your request
Send service updates, reminders, or follow-ups
Send marketing messages (only when permitted by law)

3. Text Messages (SMS) and Email Communication

If you provide your phone number or email address, you may receive messages related to your request, such as appointment scheduling, service updates, or follow-ups.

If you opt in to receive marketing messages, we may send occasional promotional messages. You can opt out at any time.

SMS Opt-Out: Reply STOP to unsubscribe from text messages.
Email Opt-Out: Use the “unsubscribe” link in the email (if included) or contact us directly.

Message and data rates may apply depending on your mobile carrier.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

Help the Website function properly
Analyze Website traffic and performance
Improve user experience

You can disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.

5. Google Analytics and Third-Party Services

We may use third-party tools such as Google Analytics to better understand Website usage and improve our marketing and performance. These services may collect information through cookies and tracking technologies.

Third-party providers may have their own privacy policies governing how they collect and use information.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only in the following situations:

With trusted service providers who help us operate our Website or business (such as hosting providers, analytics tools, CRM systems, email platforms, or marketing tools)
To comply with legal obligations or law enforcement requests
To protect our rights, safety, or property
If required to complete a service you requested

7. Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as needed to:

Respond to inquiries
Provide services
Maintain business records
Comply with legal obligations

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to your data
Request correction of inaccurate data
Request deletion of your data (where applicable)

To make a request, please contact us using the information below.

11. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

Pro Window Repair
Website: prowindowrepair.com